Frequently Asked Questions

VDS (Virtual Dedicated Server) is a virtual server created by dividing a physical server using virtualization technology.

Your own operating system, IP address and resources are entirely dedicated to you. It's more powerful than shared hosting and more economical than a dedicated server.

You can install the operating system of your choice automatically through our control panel:

• Linux: Ubuntu, CentOS, Debian, AlmaLinux, Rocky Linux
• Windows Server: 2016, 2019, 2022
• Control Panels: cPanel, DirectAdmin, Plesk

After payment, your VDS is set up automatically within 5-10 minutes and your access details are sent to you. No manual intervention is required — it's a fully automated process.

Yes! You can easily upgrade your VDS package as your needs grow:

• Increasing RAM
• Increasing CPU core count
• Expanding disk space
• Increasing bandwidth

Upgrades are completed within a few minutes and your data is preserved.

Virtualization is the technology that divides a physical server's resources to create multiple virtual servers. Technologies such as KVM, VMware and Hyper-V are used.

Each virtual server runs in an isolated environment and is completely independent from other servers. This ensures maximum security and performance.

A Dedicated Server is a physical server entirely dedicated to you. All of the server's resources (CPU, RAM, disk, bandwidth) are used exclusively for your applications.

It's ideal for high-traffic websites, large databases and enterprise applications.

For configurations in stock, your server is made ready within 1-24 hours. The timeframe may vary for custom hardware requests.

Yes! We offer a Managed Dedicated Server service:

• Operating system updates
• Security patches
• Performance optimization
• Backup services
• 24/7 monitoring and response

Co-Location is a service that hosts your own server hardware in our data center.

• 24/7 secured data center
• Uninterruptible power supply (UPS)
• High-speed internet connectivity
• Climate-controlled environment
• Physical security systems

Web Hosting is a hosting service that allows you to publish your website on the internet. Your files, databases and emails are stored securely on our servers.

We have packages suited to every need, from small blogs to corporate websites.

Reseller Hosting is a wholesale hosting package that lets you sell hosting services under your own brand.

• Sell hosting to your own customers
• WHMCS integration available
• We offer a white-label solution
• Technical support from us, sales from you

cPanel is a user-friendly control panel that simplifies web hosting management.

• Creating and managing email accounts
• Uploading/downloading files with the file manager
• Creating and managing databases
• One-click WordPress installation
• SSL certificate management

A free cPanel license is included with all our hosting packages.

Yes! You can easily upgrade your hosting package as your website grows. During the upgrade:

• Your data is preserved and migrated
• The transition happens without downtime
• The amount you paid is credited toward the new package

A domain is your website's unique address on the internet. For example: nerzen.com.

It lets you use an easy-to-remember name instead of an IP address and establishes your brand's online identity.

Domain registration happens instantly! After payment, our automated systems activate your domain right away.

• .com, .net, .org: Active instantly
• .com.tr, .net.tr: 1-2 hours
• Special extensions: 2-24 hours

Domain transfer is very simple:

• Get the EPP/Auth code from your current provider
• Remove the domain lock
• Fill out our transfer form
• Complete the payment
• The automatic transfer begins (5-7 days)

Your website experiences no downtime during the transfer, and you get an extra year added for free!

We offer registration and transfer services for more than 600 domain extensions:

• General: .com, .net, .org, .info, .biz
• Turkey: .com.tr, .net.tr, .org.tr, .tr
• Technology: .io, .dev, .tech, .app, .cloud
• E-commerce: .shop, .store, .online
• Other: Hundreds of additional extensions

Yes! Automatic backup is available on all our services:

• Hosting: Daily automatic backup
• VDS: Weekly snapshot
• Dedicated: Optional backup service

Your backups are stored securely on separate servers and can be restored whenever you need.

Yes! All our hosting and VDS packages include a free Let's Encrypt SSL certificate.

• Automatic installation and renewal
• Valid for an unlimited number of domains
• 256-bit encryption

We also offer paid Comodo, GeoTrust and DigiCert SSL certificates.

Our servers are located in strategic data centers across Turkey:

• Istanbul - Tier 3 Data Center
• Ankara - Tier 3 Data Center

All our data centers are equipped with 24/7 security, uninterrupted power, climate control and high-speed connectivity.

Yes! Enterprise-grade DDoS protection is active on all our servers:

• Layer 3/4/7 attack protection
• 10 Gbps filtering capacity
• Automatic detection and blocking
• 24/7 security monitoring

Yes! We have a legally compliant e-Invoice integration:

• e-Archive invoice for individual customers
• e-Invoice for corporate customers
• Automatic invoice generation
• Approved by the Turkish Revenue Administration

We offer an auto-renewal feature so your services are never interrupted:

• A reminder email 7 days before expiration
• Automatic payment from your saved credit card
• You can cancel anytime
• Uninterrupted service guarantee

We offer a 14-day money-back guarantee:

• Hosting packages: 14-day unconditional refund
• VDS: 7-day refund guarantee
• Domain: Refundable if not transferred

You can submit refund requests through our support system, and your payment is refunded within 3-5 business days.

Yes! We offer special discounts for our corporate customers:

• 15% discount on orders of 10+ VDS
• 20% discount on annual payments
• Contact us for custom pricing requests